Frequently Asked Questions
Everything you need to know about your aesthetic stationery journey.
Where do you ship to and how much does it cost?
We offer free tracked shipping worldwide on all orders over $40. For orders under this amount, a small flat-rate shipping fee is applied at checkout.
How long will it take for my order to arrive?
Most orders are processed within 2-5 business days. International shipping typically takes 7-15 business days depending on your location and local customs processing.
What is your return policy?
We want you to love your stationery. If you are not satisfied, you can return your unused items in their original packaging within 30 days of delivery for a full refund.
Are your notebooks fountain pen friendly?
Yes! Our signature Tsuki notebooks feature ultra-thick 160gsm paper designed to handle fountain pens, markers, and watercolors without ghosting or bleeding.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and easy checkout experience.
Can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal so you can follow your parcel's journey.